Privacy Policy

Cool Axis HVAC Pty Ltd respects your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect and manage personal information via coolaxis.com.au.

Contact Information

• Name
• Email address
• Phone number
• Property or site address

Project Information

• Type of HVAC work required (installation, repair, maintenance, commercial)
• Photos, plans or files you upload
• Preferred timeline and access details

Website & Analytics Data

• Google Analytics data
• Website traffic & browsing data
• Cookies and similar technologies

Payment Information

Payments are processed securely via approved providers. We do not store full credit card details.

We use your information to:

• Provide air conditioning quotes and HVAC services
• Communicate with you about your job or enquiry
• Manage scheduling, technicians and appointments
• Improve our website and services
• Comply with legal and warranty obligations

We do not sell your information.

We may use:

• Google Analytics & Google Tag Manager
• Google Ads
• Cloud hosting providers
• CRM, quoting and scheduling platforms

Your data may be processed on servers located outside Australia.

We take reasonable steps to protect your data. However, no online system is completely secure.

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.

We retain data:

• During your service period and warranty term
• As required by law
• For legitimate business record purposes

If you believe your privacy has been breached, contact us first. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

This Privacy Policy may be updated from time to time. The latest version will be published on our website.